Last Updated: March 18, 2024
This Privacy Notice explains how StellarOne Ltd collects, uses, stores, protects, and shares personal information when you visit our website, purchase or enquire about our services, communicate with us, or otherwise interact with our business.
This notice describes the personal information we collect, the purposes for which it is used, the parties with whom it may be shared, and the rights available to you under applicable data protection legislation.
We may update this Privacy Notice periodically to reflect changes in our business activities, legal obligations, or the services we provide. Any updates will be published on this page, and we encourage you to review it regularly.
StellarOne Ltd (“StellarOne”, “we”, “our”, or “us”) is a company registered in England and Wales under company number 12149495.
Registered Office:
124 City Road
London
EC1V 2NX
For the purposes of data protection legislation, StellarOne Ltd acts as the data controller of your personal information. This means we determine how and why your personal data is collected and processed.
We are registered with the UK Information Commissioner’s Office (ICO) under registration number ZB112551.
If you have any questions regarding this Privacy Notice or the way we process your personal information, please contact us using the details below:
Email: info@stellarone.biz
Postal Address:
StellarOne Ltd
124 City Road
London
EC1V 2NX
Personal data refers to any information that can identify an individual directly or indirectly.
The categories of personal information we may collect include:
First name
Last name
Title
Email address
Telephone number
Home address
Business address
Payment details and financial information provided in connection with our services
Device location information when accessing our systems remotely
Survey responses
Questionnaires
Customer feedback
Profile photographs
Images
Video recordings
Audio recordings
Marketing preferences
Communication preferences
Consent records
IP address
Browser type and version
Device information
Operating system
Platform information
Time zone settings
Browser plug-ins
Website activity
System interactions
Service usage information
We are required by law to identify a lawful basis before processing personal information.
We process personal data under one or more of the following lawful bases:
We may process your information where necessary to:
Provide services requested by you
Fulfil contractual obligations
Process payments
Manage customer accounts
Send service-related communications
Confirm purchases and service delivery
We may process your information where required to:
Comply with applicable laws and regulations
Maintain records required by law
Respond to legal requests
Protect legal rights
Retain information for legal proceedings
Manage marketing preferences in accordance with data protection laws
We may process personal information where necessary for our legitimate business interests, including:
Improving our website and services
Maintaining system security
Detecting and preventing fraud
Monitoring website performance
Supporting business operations
Protecting our business from legal risks
Ensuring the efficient delivery of services
Whenever we rely on legitimate interests, we carefully assess whether our interests are balanced against your privacy rights and freedoms.
We may process personal information based on your consent, including:
Sending marketing communications
Processing information where consent is specifically requested
Sharing information where you have agreed to such sharing
You may withdraw your consent at any time.
We may convert personal information into anonymous statistical data that can no longer identify individuals.
This aggregated information may be used for reporting, analysis, service improvement, and business planning purposes. Data protection laws generally do not apply to information that has been fully anonymised.
Where personal information is required for contractual or legal purposes, failure to provide such information may prevent us from delivering services or fulfilling our obligations. In certain circumstances, we may be unable to proceed with a service request.
Where you have agreed to receive marketing communications, we may send information about our products, services, promotions, or business updates.
You may unsubscribe from marketing communications at any time by contacting us at:
Choosing not to receive marketing communications will not affect service-related communications that are necessary for fulfilling contractual obligations or providing customer support.
We may share personal information with the following categories of recipients:
Authorized employees, contractors, and workers who require access to personal information in order to perform their duties.
Third-party suppliers who support our business operations, systems, and service delivery.
All service providers are required to protect personal information and process it only according to our instructions.
Government bodies, regulators, and public authorities where disclosure is required by law.
Legal advisers, accountants, auditors, consultants, and other professional advisers who assist us in operating our business.
Potential purchasers, investors, successors, or acquirers in connection with a business sale, merger, acquisition, restructuring, or similar transaction.
Where required by law, court order, or lawful request from authorities, we may disclose personal information after carefully considering our legal obligations and your rights.
We may transfer personal information outside the United Kingdom where necessary for our operations.
Whenever personal information is transferred internationally, we ensure appropriate safeguards are in place to provide adequate protection for your data.
Such safeguards may include:
International Data Transfer Agreements
Standard Contractual Clauses
Approved adequacy decisions
Other legally recognised transfer mechanisms
If you access our services while located outside the United Kingdom, your information may be processed or stored in the country from which you access our services.
We take the security of personal information seriously and implement appropriate technical and organisational measures designed to protect it.
Our security measures include:
Access controls
User authentication procedures
Multi-factor authentication
Network security controls
System monitoring
Security testing and audits
Employee training
Incident management procedures
Business continuity planning
Disaster recovery measures
Industry-standard security practices
If a personal data breach occurs and we are required to notify regulators or affected individuals, we will do so in accordance with applicable law.
If you become aware of any suspicious activity involving our website or services, please contact us immediately at info@stellarone.biz.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.
When determining retention periods, we consider:
The type of information involved
The sensitivity of the information
Potential risks associated with retention
Legal obligations
Operational requirements
The purposes for which the information was collected
Customer records, communications, and contact information may be retained for up to seven years following the end of a business relationship where appropriate.
Analytics and website usage data are retained only for as long as reasonably necessary to achieve their intended purpose.
Marketing information will be retained until you withdraw your consent or request removal.
Subject to applicable law, you may have the following rights regarding your personal information:
You may request confirmation of whether we process your personal information and obtain a copy of that information.
You may request correction of inaccurate or incomplete personal information.
You may request deletion of your personal information where there is no valid reason for its continued processing.
You may request that we temporarily limit the processing of your personal information.
You may object to certain types of processing where permitted by law.
You may request a copy of your information in a structured, commonly used electronic format.
If you are dissatisfied with how we process your information, you may lodge a complaint with the Information Commissioner’s Office (ICO) or another competent supervisory authority.
We would appreciate the opportunity to address your concerns first, and you may contact us at:
For security purposes, we may request proof of identity before responding to privacy-related requests.
We reserve the right to refuse requests that are manifestly unfounded, excessive, or where we cannot adequately verify the identity of the requester.
Where permitted by law, we may charge a reasonable administrative fee for excessive or repetitive requests.